Is there a contract?
No, the minimum period is 2 months, which is covered in your initial payment. You can stop at any time. Your initial payment is non refundable. You are however required to sign your understanding and agreement of the terms and conditions.
What if I don’t know how many calls I will receive per day?
This is not a problem – we will simply start you off on the base package for $99p/month and monitor your activity for the first month. If your monthly phone calls average less than 20 calls per day you can continue on the base package. If your monthly calls average a greater quantity, we will contact you to advise which package best suits your requirements.
How do I make my initial payment?
Simply fill out the sign up form and one of our Customer Representatives will contact you to discuss payment options. Or you can call us on 07 3394 8300 or email us at firstname.lastname@example.org.
Can I pay using my credit card?
Yes you can. We accept all major credit cards, please note a surcharge does apply.
Can I divert a 1300 number to your service.
Yes you can, but you will be charged the call forward charges by your provider.
What does temporary parking mean and how do I access it?
Do I own my phone number?
No the number provided is owned by Virtual Offices Brisbane. You can divert your own number to the one we have provided you with. This enables us to answer phone calls for you on a number you own.
Will my calls be answered 24×7?
No our centre operates from 8.30am – 5pm Monday to Friday. Your options outside these hours are flexible, be it divert or go to message bank.
What’s the best way to communicate with Virtual Offices Brisbane?
Simply call on 07 3394 8300 and our staff will be more than happy to take care of your needs. Email to email@example.com works just great too.
If payment is monthly in advance how do I pay for consumables that I have used?
Each month you will be invoiced for last month’s usage along with next month’s fees.
Can I drop off bulk mail to be posted?
Yes we can frank your mail and send it out daily, postal charges will be applied to your next invoice.
Can I provide instructions on how I want my business calls answered?
Yes we can answer your business calls as instructed and ask the relevant information from the caller as instructed. We can then forward the call, take a message, send to voice mail or even email the caller relevant information all upon your instruction.
How do I provide this instruction?
Just call 07 3394 8300 or email info@virtualofficesbrisbane.
How do I book the meeting room?
Just call on 07 3394 8300 or email to firstname.lastname@example.org
What will my postal address be?
433 Logan Road,
Stones Corner, Qld 4120
Can I talk to Virtual Office staff face to face?
Yes simply come into the reception at 433 Logan Road Stones Corner, we love to see our tenants.
What’s in the copy centre?
A colour laser copier with A3 capabilities. guillotine, laminator, shredder, binding machine, scales, franking machine, stationary consumables and more.
Can I have parcels delivered?
Yes all parcels are delivered to a locked room. You will be notified, by your preferred method, of your parcels arrival and it will be secure until you collect it.